Frequent questions

It has to be an unlocked phone that supports eSIM. As a guide: iPhone XS or newer, Samsung Galaxy S20 onwards and Google Pixel 3 onwards.

Maybe not: many activation codes only work once. Before deleting an eSIM, write to us and we will look at it with you.

If you have already deleted it and you are travelling, tell us anyway: we will find the fastest way out so you are not left without data.

It is a digital SIM: instead of inserting a card, a profile is installed on your mobile, usually by scanning a QR code. It works exactly like a plastic SIM, and there is nothing to wait for in the post.

On many phones yes: your plastic SIM and an eSIM can live side by side in the same phone. How many lines can be active at once depends on the model.

It is the number that identifies the eSIM part of your mobile. We sometimes ask for it to activate a profile. It is in your mobile's settings, next to the IMEI.

It depends on the phone. Some transfer it between handsets on their own; others need a fresh activation. Message us with the old phone and the new one and we will tell you exactly what to do, in order.