Frequent questions

Our TV comes over the internet, so the connection comes first: when it is struggling, the TV notices before anything else.

• Check that the rest of the house is browsing normally.
• Close the TV app and open it again; if you have a box, unplug it for a minute.
• If you can, put the TV on a network cable instead of WiFi: it is what benefits most from a cable.

Yes. With your account you can watch from your mobile, tablet or computer, at home and away.

• It works on several devices, though not on all of them at the same time.
• Some channels or matches can have rights limits: when that happens it is stated on the channel page.
• Outside Spain the channels’ own restrictions may apply.

No. Our TV comes over the internet, on any connection, so there is no aerial, no dish and no work on the roof. If you move into a flat with no communal aerial, nothing changes for you.

The ones in your package, and that is in your contract and on your bill — not in a list written here that would go stale. Tell us your line and we will tell you exactly what you have and what can be added.

With your Don Rayo account — the same one on the TV, on your mobile and on your computer. If you do not have it to hand or it will not work, write to us and we will sort it with you: you do not have to go anywhere.

On several screens yes, though not on all of them at once: each package has its own number of simultaneous screens. Tell us how many you want at home and we will tell you whether what you have is enough.

Don Rayo TV runs over the internet and works on any connection: the fibre does not have to be ours.

TV on its own cannot be signed up for yet: today it goes together with another of our services. If that is what you are after, write to us on WhatsApp and an Advisor will look at it with you.