Moving house: take Don Rayo with you
Moving is enough work already. This guide is the short route: what you tell us, what we check, and the order it all happens in, so that you have internet the same afternoon you move.
Tell us as soon as you have the address
Nothing needs to be signed yet. With the address and a rough date we can already start looking, which gives you room if an appointment is needed.
- The full address of the new home, with building and floor.
- The date you are moving, even if it is approximate.
- Whether you want the router somewhere different from the old place.
We check the new building
We look at your exact building, not the street: at the same number one block can have fibre and the next one not. You get a yes or a no, with no hedging.
IF IT DOES NOT REACH
We do not charge you for the move, we note you down so we can call the moment the network reaches your door, and meanwhile we set you up with mobile data to get by.
Moving day
The technician goes to the new home in the time slot you chose, runs the fibre, installs new equipment and measures the speed with you watching. Before leaving, the WiFi is set up with the name and password you want.
- The fibre at the old home keeps working until that day, and from then on you stop paying for it: you never pay for two homes at once.
- The old home’s equipment is on loan to you for as long as the service lasts, so it comes back: keep it in its box and, once the change is closed, we send you a Correos code to return it free at any post office; you have 30 days.
- Your mobile is untouched and keeps working through the whole process.
- TV comes over the internet: while the fibre is on its way, you keep watching with your account on any connection.
The first few days
It is normal to shift furniture around and find the WiFi is weak in the back room. Write to us and we will tune it: it is usually solved by changing the channel or where the router sits.
IF SOMETHING IS OFF
In the first few days, tell us anything odd and we come back: remotely first and, if a visit is needed, the technician returns at no cost.