Symmetric fibre, with the price up front.

Fibre carries your data as light down a very thin strand, and in your case it reaches inside the home, not a box out in the street. That is why it holds up when the whole family is online at once, and why your upload is as fast as your download.

Less than you would think for one screen, and quite a lot more if there are several going at once in high quality. Each platform publishes its own figures and changes them. Tell us how many screens and what for, and we will tell you which line is more than enough and which falls short — without selling you a bigger one.

Yes, and at no extra cost: the landline comes with the fibre and appears on your bill as a line of its own, at nothing. We put it there on purpose even though it adds nothing, because it is a service you have and a bill ought to name it.

If you already had a landline number, you can bring it with you. Calls have their own terms depending on where you ring, and those are in the general terms and conditions.

Up to six in a fibre and mobile bundle: the main one and five more. Each carries its own plan and you mix them as you like — an additional line can have more data than the main one, which is fine.

Beyond the sixth, extra lines go as mobile-only tariffs alongside the bundle. If you are putting something together for a business or a block of flats, write to us and we will work it out with you: that is not something a form does well.

We tell you. Between an address being serviceable and there being fibre run to your home there can be a residents' association, a permit or a duct. We are not going to give you a date we cannot keep.

It is the minimum time you commit to staying, usually in exchange for something — an installation, equipment or a price. Ours is in the minimum-term table in «Right of withdrawal» and in your contract, and we do not work it out from some other plan. Changing plan does not restart it: a new minimum term would only begin if you expressly accept a new commitment, and we would tell you first how long it lasts and what leaving it early would cost.