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Guides in plain words, the questions we get most and, if you cannot find it, a person from the Adeje team.
Calling another country or going abroad?International costsSearch the whole site, PDFs included
By topic
Go straight there, or pick the topic.
- My internet is downWhat you can check yourself, in order.Go straight to
- Pay a billBy bank transfer or with the link we send you.Go straight to
- Leave, or take my number with meThe two ways and how long each takes.Go straight to
- Talk to a personThe Adeje team: WhatsApp, phone or email.Go straight to
- FibreInstallation, router, speed and faults.See the guides
- MobilePorting, data, calls and the SIM.See the guides
- TVThe packages, the app and where to watch.See the guides
- BillsWhat you pay, when and how.See the guides
- eSIMActivating it, the QR and data abroad.See the guides
- Moving houseTake your fibre to your new home.See the guides
- Security and emergenciesThe 112, alerts and keeping your account safe.See the guides
- LeavingLeaving, or taking your number with you.See the guides
Guides
The guides, in one sitting.
Short guides, one sitting each, written by the people who answer the phone. No jargon and no small print.
Help articles
The eSIM, VoLTE and visible calling each have their own longer page.
See the articles